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We offer free global shipping services . You will receive shipping confirmation tracking number once we ship your order Order processing times. Once payment is received our team starts to work on your order . We take 3 to 5 days to process your order and we use various courier services to ship your order to your address . These are the courier services we use Tanzania Postal , EMS , Ghana Postal, DHl , Canada Post. We don't ship orders on statutory holidays Domestic and international shipping options. We ship world wide . Orders to Europe takes 5 business days to arrive from Ghana/Canada/Tanzania. Orders to USA /Canada/ Mexico take 7 to 8 days to arrive from Ghana/Canada/Tanzania . Orders to Australia and Asia countries takes 13 business days to arrive from from Ghana/Canada/Tanzania Shipping costs. We offer free shipping . We do not have control over duties and taxes . So it might be a surprise costs to people who live in certain countries Local delivery and buy online, pickup in-store. - we do not offer pick - up in store . Our service is 100 % online business Transparency around returns, changes and cancellations. You can always cancel the order within 12 hours of purchasing. We always accept returns if there is any damage or any product default Potential service interruptions. Orders may take longer to arrive due to variables outside our control.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.